Support — User Guide
Support — User Guide
OrbitingFox's support portal lets you submit bug reports, feature requests, and general support tickets. Staff will respond directly in the ticket thread.
Submitting a Ticket
- Go to Support → Submit a Request or visit
/support/submit/. - Enter a clear subject line and describe your issue in detail.
- Select a category and priority level.
- Click Submit Request.
Tracking Your Tickets
Visit /support/mine/ to see all your tickets, their current status, and staff replies. You can add replies to open tickets at any time.
Ticket Statuses
- Open — Received, not yet assigned.
- In Progress — Being handled by a staff member.
- Resolved — Issue fixed. You can re-open by adding a reply.
- Closed — Ticket closed. No further replies.